Cancellation Policy


Only individual consumers are considered a consumer and may submit a request to cancel their contractual agreement with us. 

You are a consumer if:

  • You are an individual.
  • You have bought the service from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

Please read this page carefully before submitting your request

Individual Consumers only – Instructions for Cancellation (services or digital content)

Right to cancel

As an individual consumer, you have the right to cancel this contract within 14 days without giving any reason.

You waive this right to cancel if you request immediate access to the Service.

The cancellation period will expire after 14 days from the day of the conclusion of the contract. This is the point at which you physically signed a contract or digitally agreed to it online.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement in writing to;

Mindcet Limited: – Bank House 6-8 Church Street, Adlington, Chorley, Lancashire PR7 4EX

Alternatively you can e-mail us at to notify us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you (except where you have requested to have immediate access to the Service).

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested access to services during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you informed us of your wish to cancel, in comparison with the full coverage of the contract.

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