Go and Find the Material You Control

If you have built any part of your business on an AI tool, what happens when the company behind it changes the rules? They do change them. Prices move, terms move, the model you built everything around gets retired, and occasionally a provider decides your entire category of use is no longer welcome. Anyone building […]

Everyone Is Selling You a Fence

There is a whole small industry now selling AI tools to coaches, consultants, therapists and authors. If you are any of those things, you will have noticed it, because it advertises to you relentlessly. Over the past few weeks its pitch has changed, and the change is worth understanding before you buy anything, because it […]

A Quiet Team and a Silenced Team Produce the Same Dashboard

When something goes wrong inside an organisation, how does anybody at the top actually find out? Almost always, they wait for somebody to tell them. There is a reporting line, a policy, possibly a piece of software, and the whole apparatus depends on a person deciding that speaking up is worth what it will cost […]

What If I’m the Problem?

It is usually the third or fourth thing someone says to me, and it almost always arrives quietly, as though it were an admission. They have described a situation. They have said the confusion out loud, possibly for the first time. And then, before I have offered any view at all, they say the thing […]

Stability Is the Symptom

The sentence people say most often, after a controlling relationship finally becomes visible to those around it, is that it looked fine. Not that they had a bad feeling they talked themselves out of. Not that something was off and they let it go. It looked fine, and they are telling the truth. That is […]