Letting us know when and why you are not happy gives us the opportunity to put matters right for you in a transparent way and improve our service for everybody else.
No matter how you communicate with us, we’ll listen and endeavour to act on your needs. Once you’ve contacted us, we’ll do our best to resolve any complaints within 10 working days. If we need more time to complete our investigations, we will keep you updated with our progress.
In the unlikely event that you are dissatisfied with the services and/or products supplied to you by CETfreedom then you may make a complaint under the conditions of guarantee below
Sometimes it’s easier to type out your thoughts in a quick message, so feel free to either:
Should we need to discuss any confidential information with you, we may call you.
Alternatively, you may choose to write things down in a letter, but please remember to factor the postal service into our response time.
You can write to us at Customer Care Team, CETfreedom, Bank House 6- 8 Church Street, Adlington, Chorley, Lancashire, United Kingdom, PR7 4EX
If for any reason you’re not happy with our response, please let
the person or team that handled your complaint know.
We then have the opportunity to see if there is anything further we can do. Once we’re satisfied we’ve considered all aspects of your complaint, we will send you our final response.